The owner of the online shop www.odibo.ee (hereinafter referred to as the Online Shop) is Odibo OÜ (registration code 16630453), located in Harju County, Tallinn, Põhja-Tallinn district, Tuulemaa street 10-17, 10312.
Validity of the sales contract, commercial and price information
The terms and conditions of sale apply to the purchase of goods from the Online Shop.
The prices of the products sold in the online shop are indicated with the products. The price is subject to a delivery charge.
The delivery fee depends on the location of the buyer and the delivery method.
The delivery charge will be displayed to the buyer when placing the order. Information about the goods is provided on the Online Shop directly next to the goods.
NB! Not all product photos in the e-shop may correspond to the actual appearance of the product for sale!
Placing an order
To order, you must add the products you want to your shopping cart. In order to place an order, you must fill in the required fields and select the appropriate delivery method. The amount of the fee will then be displayed on the screen, which can be paid by bank transfer, bank link or card payment.
The contract shall enter into force from the date of receipt of the amount due to the current account of the Online Shop.
If the ordered goods cannot be delivered due to expiry of the delivery period or for any other reason, the buyer will be informed as soon as possible and the money paid (including delivery costs) will be refunded immediately, but not later than 14 days after the notification.
Bank links and card payments are provided by Montonio Finance UAB. All prices are in Euro and we accept payments in Euro.
Delivery to
Goods are sent to Estonia, Latvia and Lithuania.
The shipping costs are borne by the buyer, and the corresponding price information is displayed with the shipping method.
Shipments within Estonia usually arrive at the destination specified by the buyer within 3-7 working days from the entry into force of the sales contract. Outside Estonia, delivery will take place within 14 calendar days.
In exceptional cases, you have the right to have the goods delivered within up to 45 calendar days.
Right of withdrawal
After receipt of the order, the purchaser has the right to withdraw from the contract concluded in the e-shop within 14 days (depending on the products, the purchaser may not have the right to withdraw, the relevant products and services must be listed in such a case and must meet the conditions listed in § 53(4) of the Law on Obligations).
The right of withdrawal does not apply if the buyer is a legal person.
In order to exercise the 14-day right of withdrawal, the goods ordered may not be used in any other way than is necessary to ascertain the nature, characteristics and functioning of the goods, in the same way as is allowed for testing the goods in a physical shop.
If the goods have been used for purposes other than what is necessary to ascertain the nature, characteristics and functioning of the goods, or if the goods show signs of use or wear, the Online Shop has the right to reduce the refundable fee in accordance with the reduction in the value of the goods.
In order to return the goods, you must submit a withdrawal form, the form of which can be found here: withdrawal form and send it to the e-mail address info@odibo.ee within 14 days of receipt of the goods.
The cost of returning the goods is borne by the buyer, unless the reason for returning the goods is that they do not correspond to what was ordered (e.g. they are wrong or defective).
The purchaser must return the goods within 14 days of the date of the application or provide proof that he has handed them over to the carrier within the aforementioned period.
Upon receipt of the returned goods, the online shop will immediately, but not later than 14 days from the date of receipt of the withdrawal, return to the buyer all the payments received from the buyer under the contract.
The online shop may refuse to make a refund until it has received the goods covered by the contract or until the buyer has provided proof that he has returned the goods, whichever is the earlier.
If the buyer has expressly chosen a delivery method other than the cheapest delivery method offered by the Online Shop, the Online Shop is not obliged to reimburse the consumer for the cost that exceeds the cost of the usual delivery method.
The online shop has the right to withdraw from the sale and to demand the return of the goods from the buyer, if the price of the goods in the online shop has been marked significantly below the market price of the goods due to a mistake.
Right to lodge a complaint
The online shop is liable for any non-conformity or defect in the goods sold to the buyer which was already present at the time of delivery and which becomes apparent within a period of up to two years from the date of delivery of the goods to the buyer.During the first six months after delivery of the goods to the buyer, the defect is presumed to have been present at the time of delivery. It is the responsibility of the Online Shop to rebut this presumption.
In the event of a defect, the purchaser has the right to contact the online shop within two months at the latest by sending an e-mail to info@odibo.ee or by calling +372 5099190.
The online shop is not liable for defects that occur after the goods have been delivered to the buyer.
If the goods purchased from the Online Shop have defects for which the Online Shop is responsible, the Online Shop will repair or replace the defective goods. If it is not possible to repair or replace the goods, the Online shop will refund the buyer all the fees for the sales contract.
The online shop will respond to the consumer's complaint in writing or in a format that can be reproduced in writing within 15 days.
Direct marketing and processing of personal data
By using the Odibo.ee e-shop and by purchasing products (by entering into a contract), you give your clear and informed consent to Odibo OÜ to process your personal data.
Personal data disclosed to Odibo OÜ will be entered in the relevant customer register and used for the purpose of providing sales services and offering goods.
The source of the personal data is the establishment of the customer relationship when registering an order in the Odibo.ee e-shop.
The personal data to be recorded include information about your order - personal identification number, surname, first name(s), street, house, apartment number, town or city, postcode, telephone number, address, year of birth, gender, delivery method, payment method used, acceptance of terms and conditions, acceptance of sending sales offers, free text comments to your e-mail address.
The online shop transfers personal data to transport companies in order to deliver goods.
The purchaser may opt-out of receiving offers and newsletters by email at any time by notifying us by email or by following the instructions in the email containing the offers.
Odibo OÜ is the controller of the personal data, Odibo OÜ transfers the personal data necessary for the execution of payments to the processor Montonio Finance UAB.
Dispute resolution
If the buyer has any complaints about the Online Shop, they should be sent by e-mail to info@odibo.ee or by phone +372 5099190.
If the buyer and the Online Shop are unable to resolve the dispute through an agreement, the buyer can turn to the Tar Disputes Committee. You can read the terms and conditions of the procedure and submit an application here. The Disputes Committee is competent to settle disputes arising from a contract concluded between the buyer and the Webshop. The examination of the buyer's complaint by the Commission is free of charge.
The buyer can turn to the European Union's consumer dispute resolution platform.
